Your return
Dear customer,
Please log in with your order number and email address to initiate a return or track the progress of an existing return.
IMPORTANT:
You cannot use this form to make cancellations or general enquiries. Please send an email to info@alphacool.com or use the 'Support request' form. Otherwise your enquiries and cancellations will not be processed.
The customer is responsible for return shipping costs if the value of the goods is below €50. For orders with a value exceeding €50, we cover the return shipping costs. This applies exclusively to returns within Germany.
Please log in with your order number and email address to initiate a return or track the progress of an existing return.
IMPORTANT:
You cannot use this form to make cancellations or general enquiries. Please send an email to info@alphacool.com or use the 'Support request' form. Otherwise your enquiries and cancellations will not be processed.
The customer is responsible for return shipping costs if the value of the goods is below €50. For orders with a value exceeding €50, we cover the return shipping costs. This applies exclusively to returns within Germany.